Most enquiries arrive with one line of text. That costs a week of emails. A good enquiry gets a quote the same day.
The drawing number settles more questions than any photo. It tells us the barrel size, the flight geometry and the spline standard in one shot.
If you have no drawing, send the machine model and the barrel diameter. We keep drawings for common sizes, and we can often identify the part from the model alone.
Measure the barrel bore with a caliper or a bore gauge. Measure the element length. Measure across the spline teeth.
Write the numbers in the email, not only on a photo. Numbers we can read, and numbers we can check against the drawing.
Take one photo from the side, one from the end and one close-up of the worn area. Put a rule or a caliper in the close-up, so the scale is clear.
Clean the part first. Grease hides the wear pattern that tells us what happened.
Tell us the polymer, the filler and the loading. Tell us the running hours on the part, and the output you expect.
A screw element for talc-filled polypropylene and one for glass-filled polyamide look similar in a photo and behave very differently in service.
Did output drop? Did the melt temperature climb? Did the part crack? Each symptom points to a different cause, and the fix is not always a new element.
If the line lost output, tell us the old and the new figure. If the torque climbed, tell us by how much.
Tell us the destination port and the Incoterms you prefer. Tell us whether you need air freight for a breakdown. A breakdown order and a stock order travel on different schedules.
We check the numbers against the drawing, quote the element, and flag anything that looks wrong. If your bore runs oversize, we machine to suit it and we say so in the quote.
Send the same package next time and the reorder takes minutes. Most of our repeat buyers keep a folder with the drawing, the three measurements and the last photos. It saves them a day every year.
For a failure you cannot explain, send the worn element. Freight costs less than a wrong batch, and we can read the wear pattern on the bench.
Mark the position and the running hours on the part with a tag. A part without a history tells us less than a photo with a note.
Write one line at the top: breakdown, planned maintenance or stock. A breakdown order travels differently, and we quote it against the fastest route we can hold.
If you run two lines with the same barrel size, say so. A shared spare changes the quantity we recommend.
Write the enquiry in plain English, and use numbers where you can. Model names and drawing numbers travel better than descriptions.
If a term is unclear, send a photo. A picture of the spline settles a dozen questions about standards.
